JW PEI Reviews

Bag material bad !
Customer service had !
TOTLLY SCAM !
I buy two bags I ugly I return , email them ask return address , they give address I paid myself mail back by ups , and wait two months they don’t refund me my money , I email back they said didn’t revive packages.
I have been online shopping over 10 years ! Fist time meet this situation !
TOTALLY SCAM !!!!

I’ve waited 57 days so far for the arrival of 2 bags & 2 wallets from this supposedly LA based ethical company just to realize that they use the most incompetent shipping company of all time from CHINA! At this point I’ve contacted customer service twice and just want my money back! This company is a scam!

I ordered the Ivory Eva bag. First of all, the bag ships from China, not LA. I'm in CA and it took over a month to arrive. The bag looks cheap and the zipper doesn't even zip up all the way. Also, from their pics online the bag looks more white. It's actually more of a tan/beige color. Not even going to bother returning it since they require shipping costs to be paid. Don't waste your money on the Eva bag.

I saw online about delivery times to the UK after I had placed my order and saw they stated it would take up to 20 days. It arrived 3 days after ordering, and in perfect condition. The only thing I would say is the gold hardware is a little bright, would have been nicer if it had more of a champagne gold tone. Will definitely be ordering other bags though!

JWPei is a sustainable Taiwanese/LA brand that uses vegan leather and recyclable products.

According to their website, they use high-quality canvas, polyurethane, and fabrics made from certified recycled plastic bottles. Which is great!

I saw one of my friends have their wallet so I decided to take a look at their website. They have a variety of bag styles to choose from and a bunch of colors as well!

» Click on the video for more of my experience buying from them <3

I love my bag! I have bought a couple of JW Pei bags second hand. I couldn't find the one I wanted (the black croc Carly bag) second hand, so I decided to treat myself. I love the other two bags that I have from this company. The black material is quite shiny, it's very different to any other bags I own, but that's what I like about it. The product came as described, packaged wonderfully. I am really pleased with both the product and the service!

Beautiful bags and great quality! I am super happy and i get a tons of compliments from my friends for the bags. I can really reccomend!

Was very weary of buying from here after reading the reviews below but I took the risk and I’m glad I did! I ordered two bags on the 25th and they arrived today, a lot sooner than I expected! Super impressed with the quality, literally looks like a designer bag, packaging is lovely also. I really recommend this brand and will be ordering from them again very very soon!

strongly disregard delivery dates. The parcel goes from China for 40 days, while the track number for half a month is not updated. support does not help at all, only writes standard letters that you need to wait. I do not recommend ordering from them.

Ι ordered 2 bags from Greece. I received them 15 days after my purchase, exactly as mentioned. The result was great, i really loved them both and i will definitely buy again!!

My order was shipped on the 23rd November, and i received it today (4th December) which i think is very fast shipping considering it is shipped from China; under 2 weeks!
The bag itself is absolutely stunning, its the best quality bag i have ever purchased ( i ordered the Lillian bag in black). The packaging feels very luxurious, i was blown away by how high end it looks and feels.
Long story short, if you're considering buying from jw pei, i would definitely recommend them.

I didn't have any problems with delivery except when Hermes left it outside my door and did not ring the bell when clearly we're all home all day because of lockdown.
Nonetheless, the bag is really lovely, I agree that its smaller than I imagined it to but its great.